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Velthor Platform for WhatsApp Business

Last updated: October 26, 2026

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What it is

Velthor Tech builds and operates a CRM with a WhatsApp inbox for businesses. The business connects its WhatsApp Business account, and its team handles every conversation with its customers from one place: replying, viewing each contact's history, sending Meta-approved message templates and, optionally, turning on an automated reply bot.

Conversation inbox

Velthor CRM WhatsApp inbox: chat list, a conversation with a customer, AI summary and reply box
  • Conversations organized as open, waiting and resolved, with search by name or phone number.
  • Each chat is handled either by the bot or by a team member; an agent can take it over, hand it back to the bot or mark it as resolved.
  • Full contact history, internal notes and an indicator of the 24-hour window WhatsApp sets for replies.
  • AI assistance: conversation summaries, suggested replies and audio transcription. Suggestions are never sent automatically: an agent reviews them before sending.

Message templates

Velthor CRM WhatsApp templates screen showing the approval status of each template

The business creates its templates in the CRM, submits them to Meta for approval and tracks their approval status on the same screen. With approved templates it can start a conversation with a customer or follow up after the 24-hour window, for example to confirm an appointment or send a follow-up.

What WhatsApp Business data we use and why

Through Meta's platform we receive and send the messages between the business and its customers. We use:

  • The contact's phone number and WhatsApp profile name.
  • Message content: text, audio, images and files.
  • Message delivery and read statuses.
  • The business's message templates.
  • The business's WhatsApp Business account data.
This data is used only to provide the service to each business: showing conversations to its team, sending and receiving messages, managing templates and, if the business enables it, replying with the bot. We do not use it for advertising and we do not sell it. Message content is stored encrypted and agent access is restricted by roles and permissions.

Full details (service providers, international transfers, retention and deletion) are in section 12 of our Privacy Policy.

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